Can you integrate with our notification vendor?

If APIs or batch feeds are available, yes. We document failure modes so outages do not silently drop alerts.

How do you avoid false leak alarms that erode trust?

We tune thresholds with your operations, show confidence language customers understand, and provide clear “what to do next” paths. Exact rules depend on your AMI vendor, data latency, and policy.

Do you build the analytics warehouse?

Sometimes—but often our scope is the customer-facing layer and handoff to systems you already operate. We are explicit about where raw data lives versus what residents see.

Solutions

Leak alerts, AMI data, and customer-facing utility experiences

More granular metering means more customer anxiety about spikes, leaks, and bills. This page is specifically about usage storytelling: what you can show in self-service, how you word uncertain signals, and how escalations match the way your call center triages—not a generic “customer portal” pitch.

Get in Touch Case studies

Delivery philosophy

We separate what the portal can prove from what CSRs still handle. That reduces false promises in copy and prevents brittle automation from becoming a reputation risk.

Different from program-heavy portal work

If your primary need is conservation campaigns and rebate microsites, start with water agency customer portals. AMI work here assumes interval data, thresholds, and notification paths are part of the product—not an afterthought chart.

We prototype alert copy and escalation with your customer service leads before engineering hardens pipelines, so the first public release does not contradict what CSRs tell people on the phone.

Frequently asked questions

Can you integrate with our notification vendor?: If APIs or batch feeds are available, yes. We document failure modes so outages do not silently drop alerts.
How do you avoid false leak alarms that erode trust?: We tune thresholds with your operations, show confidence language customers understand, and provide clear “what to do next” paths. Exact rules depend on your AMI vendor, data latency, and policy.
Do you build the analytics warehouse?: Sometimes—but often our scope is the customer-facing layer and handoff to systems you already operate. We are explicit about where raw data lives versus what residents see.

Related services

Selected delivery stories

A short list of relevant work—not an exhaustive index. Open any narrative for context, constraints, and how we approached the build.